Frequently Asked Questions

You will be designated a team of carers to meet your needs.  You will quickly  get to know their familiar faces. Whenever your carer is sick or on holiday another fully qualified carer will be sent to fill in for them.

Certainly! We have a team of Carers that work through the night, they can provide regular care such as helping you to bed. Everyone of our clients have full access to our out-of-hours assistance if they ever need it during an emergency.

Indeed your carer will be able to assist you with your medication.

We thoroughly screen and interview every one of our Carers and get  a minimum of two reference checks on each carer and thorough DBS checks are also made.

We will be pleased to speak to you to explain our fees and available funding in more detail. You can either pay for our services privately or you might be eligible for funding assistance which you can apply to from Social Services.

The easiest  solution to this problem will be to get  a Keysafe fitted outside your property and the Carers will then need to be told the combination code, so they can let themselves in.