Delivering of high quality care service and support to all our Service Users. The service which is tailor-made is designed to meet their needs and preferences. In doing so we shall be flexible at all times.

Treating our Service Users with dignity and respect at all times. Ensuring our Service users is treated equally. Allowing them to have their privacy, also to encourage and support our Service Users to remain independent in their home environment and community.

Guaranteeing our Service Users is actively involved in the care and support given to them. Our Service User must give us their consent before any re or treatment is given to them. Also ensuring that confidential information is protected at all times and only shared with others strictly in accordance with its policy on confidentiality.

To provide the service based on the thorough needs assessment and risk assessment which will ensure that our Service User are safe in their own home and environment.

Working in partnership with all stakeholders within Health and Social Care sector who may be involved in some individual cases.

Make sure we maintain suitably qualified, competent and experienced staff strength to deliver the required standard service accordingly.

Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.